Delivery Policy
The objective with our Delivery Policy is to make it clear to the customer how our delivery works, in addition to the types of shipping, delivery time, tracking and what the customer can do in case of delay in delivery of our products.
SHIPPING
1.1. Shipping cost.
The shipping cost of a delivery varies depending on the weight of the product, its size and the distance from the place where it is stored to the zip code that the customer indicated to deliver it.
1.2. Shipping change.
It may be possible for a product to be available for a certain ZIP code with a different shipping price than that presented for another, and it is also possible that the product may be provided and offered with free shipping for a certain ZIP code and not provided for another. This happens because product availability depends on the company's distribution center closest to the user's location.
1.3. Shipping availability.
It may happen that a shipping method is available for a certain zip code for delivery and not for others, which will depend exclusively on the zip code entered and the carrier's coverage.
1.4. Free shipping.
Some promotions are advertised with 'Free Shipping', and the buyer should check whether this condition is available in their zip code before completing the purchase. To do this, simply enter the delivery zip code in the field indicated for shipping calculation.
1.5. Delivery methods:
(i) PAC;
(ii) SEDEX;
(iii) ECONOMIC;
(iv) EXPRESS DELIVERY
DELIVERY
2.1. Delivery region.
All of Brazil.
2.2. Validation.
As a rule, purchases made using credit cards are duly validated within 24 hours of purchase and the shipping process will begin. Shortly after placing the order, a payment confirmation email will be sent. As soon as the order is dispatched, you will receive a notification with the registration number so you can track your merchandise on the website of the chosen delivery method.
2.3. Delivery time.
Delivery time varies depending on the address provided at purchase and the shipping method chosen (economy or express).
The deadline starts from the next business day after the order is collected by the carrier.
To track delivery:
Wait for the email with the tracking code, or
Access My Orders on the website and click Tracking to see the status in real time.
If you want to check the deadline and delivery options before finalizing your purchase:
-Click on the desired product.
-Below the Buy button, click Check shipping and delivery time.
-Enter your zip code and click Calculate shipping to see available prices and deadlines.
If you like it, just click Buy and follow the steps to complete your order.
2.4. Delivery times.
Standard deliveries are made from Monday to Friday, from 8am to 8pm.
2.5. Tampered packaging.
If the packaging is broken and the items are damaged, you must refuse delivery immediately, asking the delivery person to return the goods and requesting an Invoice with a statement on the back stating the reason for the refusal, with signature, CPF, CNPJ or carrier stamp of the date. If this unfortunately happens to you, we ask that you inform us immediately so that we can contact the carrier and arrange for your order to be shipped again. NON-COMPLIANCE creates a situation that is beyond the seller's control and makes it impossible to resolve the problem.
2.6. Change to the shopping cart.
The delivery time and shipping cost displayed in the cart are calculated according to the items in the cart at that time. If more items are added later, both the deadline and the value may change.
2.7. Delivery after business hours.
It should be noted that deliveries can occur after business hours, therefore, the need for attention is highlighted regarding deliveries to commercial addresses.
2.8. The company does not guarantee delivery within the established deadlines in cases of:
a) Absent customer.
b) Incorrect registration data.
c) Refusal by the customer.
d) Change of address.
e) Closed commercial addresses.
f) Matters of force majeure.
In the cases mentioned, SAC will contact the customer informing the next procedures.
TRACKING
3.1. Object tracking.
To track your delivery, simply access the account menu and log in, accessing the 'Orders' tab and check the progress of your order/delivery.
3.2. Tracking code.
After sending the object, the shipping tracking code will be made available in the 'Orders' tab, so that the user can track it.
3.3. E-mail.
The user will be informed by email about each change in the status of their order, until it is delivered.
DELAYS
4.1. Delay.
In the event of any delay, please contact our Customer Service Center within a maximum of 20 days from the shipping date so that we may contact the carriers. Claims cannot be filed more than 30 days after the shipping date.
4.2. Login.
The user must log in and access the 'Orders' tab, select the relevant order, and click on 'Details' to view the detailed order tracking up to the point of delivery. Once the order has been confirmed and approved, delivery attempts should be checked. If the delivery deadline has passed and no information is available, please contact our CUSTOMER SERVICE CENTER—as indicated in the page footer—or reach out via our official channels.
ATTENTION POINTS
A) Areas defined by ECT (Brazilian postal and telegraph company) as "distribution subject to different deadlines" may have an increase of up to 7 working days in the delivery time.
B) Orders placed on Saturdays and Sundays will be shipped on Mondays. Orders placed on public holidays will be dispatched on the next business day.
C) The post office does not deliver to restricted areas, these being some cities, rural areas, public places and areas that are difficult to access or at risk. In this case, the customer must collect the merchandise at the post indicated by the tracking code. Check delivery availability in your region on the post office website.
D) For any change of delivery address, please contact us as soon as possible, via contact us [email protected].
E) It is not possible to schedule a date and time for delivery, it is necessary to have a person at the address provided for receipt to take place.
F) We do not deliver to addresses other than those defined by the customer when placing the order, such as neighbors, for example.
G) The following are authorized to receive merchandise: doormen, receptionists, secretaries, family members, as long as they sign the delivery receipt and present
