Exchange and Return Policy

Exchange and Returns Policy

At Lofty Style, we ensure that all products are shipped to the highest quality standards. However, we understand that, in some cases, the merchandise purchased may not meet your expectations.
Therefore, we offer a quick, easy and transparent exchange and return process, based on the Consumer Protection Code. The refund of the amount can be requested within 7 calendar days after receiving the product. Requests outside this period will automatically be converted to a voucher for use on the website.

To request an exchange or return: https://lofty-style.troquefacil.com.br/

Exchange - Voucher

If you wish to exchange a product, you can request a voucher for the amount paid to use on any other purchase on our website.
Requests must be made within 30 calendar days after receiving the product (tracking code date).
*12-month period for using the voucher

Return - Chargeback

The refund of the amount can be requested within 7 calendar days after receiving the product.
-On credit cards, the refund will be processed by the administrator and may take up to two next invoices or according to the installments requested at the time of purchase (in installments).
-On Pix, returns are automatic, with the amount returned within 24 business hours.

Requests outside this period will automatically be converted to a voucher for use on the website.

Important
Products must be packaged correctly, with no signs of use or damage to the original seal, and accompanied by the invoice.
We reserve the right to refuse returns of products that show clear signs of misuse.
All requests are completed within 10 business days of receiving the return

Exchanges in physical stores

Products purchased online can be exchanged at any Lofty Style physical store, presenting the invoice, within 30 days of receipt. Important: Products exchanged in a physical store cannot be returned via the website. Products purchased in a physical store cannot be returned, only exchanged.

Free first return

The first return receives free postage authorization via the Post Office. From the second request onwards, shipping is at the customer's expense. For your convenience, all exchange or return requests for the same order must be made in a single request. If you choose to exchange only part of the products and later request the exchange or return of the remaining items, this new request will be considered a second exchange. In this situation, the shipping and return logistics costs will be the responsibility of the customer.

Deadline for returns

Exchanges and returns are processed within 6 working days after receipt, with delivery times in line with the Post Office (PAC) standard.

Important

Products must be packaged correctly, with no signs of use or damage to the original seal, and accompanied by the invoice. We reserve the right to refuse returns of products that show clear signs of misuse. All requests are completed within 10 business days of receiving the return.

Attention to Knitting

Our knits are delicate pieces made with special details. We recommend care in packaging and use, avoiding contact with accessories that could pull wires or damage the piece. We do not exchange parts with pulled wires or damage caused by misuse.