Frequently Asked Questions

DEADLINE

What is the delivery time for my order?

Delivery of products will be made upon approval of the order, through internal credit analysis by the Company. The consumer may receive calls or emails requesting confirmation of personal data.

• E-Sedex Delivery: 5 working days.

• Sedex Delivery: 4 working days.

• Delivery Pac: 7 working days.

• The deadline for receiving the order will be counted from the date of posting, counting 1 business day more than the date informed.

• The delivery time for products varies depending on the location and method chosen.

EXCHANGES

How do exchanges and returns work?

We will send a postage code to your email (1st exchange) and with it you will return your merchandise to us via post at no cost. Along with the part(s), include the exchange form, filled out with your desire to exchange. For more information, see our exchanges and returns policy.

After the second exchange, the return is the responsibility of the customer and the Company reserves the right to charge shipping for the new product. Unless the product has a manufacturing problem.

What happens when the Company receives the exchange product?

As soon as we receive your product in excellent condition, as described above, we will provide credit for the value of the part(s) to be exchanged and the customer will be informed via email so that a new purchase can be made.

When the product is no longer in stock?

If the requested product is no longer available in stock, the customer may choose another item of the same or higher value, as long as they pay the difference.

OFFICE HOURS

• Monday to Friday (except holidays) from 8:00 am to 5:00 pm.

PAYMENTS

What payment methods does the Company accept?

The Company works with credit cards Visa, Dinners, Master, Hiper Card (payment in cash and in installments), bank slip.

TRACKING

Do you want to track the delivery of your order?

Access with your login and go to the my orders page, within it you will have all the operations carried out.

If you have any questions, please contact us:
📧 [email protected]